1. Order Cancellation

We understand that plans can change. Here's our cancellation policy:

Before Food Preparation

Orders can be cancelled free of charge if we haven't started preparing your food
Full refund will be processed to your original payment method within 5-10 business days
To cancel, contact us immediately at +44 203 086 8069

After Food Preparation Started

Once we've started preparing your order, cancellations may not be possible
In exceptional circumstances, we may offer a partial refund at our discretion
Contact us immediately to discuss your situation

After Order Dispatch

Orders cannot be cancelled once dispatched for delivery
You may refuse the delivery, but no refund will be provided
If you have concerns about your order, please see our quality guarantee section

2. Refund Eligibility

You may be eligible for a full or partial refund in the following cases:

✓ Wrong or Missing Items

If your order contains incorrect items or items are missing, we'll provide a full refund or replacement.

✓ Order Not Delivered

If your order was never delivered and you were charged, we'll provide a full refund immediately.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Change of mind after order placement
Failure to provide correct delivery address
Not being available to receive the delivery
Personal taste preferences
Spice levels (if no specific request was made)
Normal variations in food appearance

4. How to Request a Refund

Step 1: Contact us as soon as possible

Phone: +44 203 086 8069
Email: complains@foodjunkee.co.uk

Step 2: Provide order details

Order number
Date and time of order
Description of the issue
Photos (if applicable)

Step 3: Wait for resolution

We'll review your request within 24 hours
Approved refunds are processed within 5-10 business days
You'll receive an email confirmation once processed

5. Refund Methods

Original Payment Method: Refunds are typically processed to your original payment method
Store Credit: You may choose to receive store credit instead, which can be used for future orders
Replacement Order: In some cases, we may offer to send a replacement order instead of a refund

6. Promotional Offers and Discounts

For orders placed using promotional codes or discounts:

Refunds will be for the amount actually paid
Promotional codes may not be reissued if the order is refunded
Store credit refunds will match the discounted price

7. Our Quality Guarantee

At Food Junkee, we're committed to providing authentic, high-quality African and Caribbean cuisine. If you're not satisfied with your order for any reason related to food quality, please contact us and we'll make it right.

8. Contact Us

For refund requests or questions, please contact us:

Food Junkee LTD

Unit 17 Anchorage Point, 90 Anchor and Hope Lane
London SE7 7SQ
United Kingdom

Email: complains@foodjunkee.co.uk
Phone: +44 203 086 8069
WhatsApp: +44 7772 359472

Refund & Cancellation Policy